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The Business Technology Standard Mindset Model

Make Business With Technology

Business capabilities and transformation

Emerging technologies are accelerating digital transformation, requiring business and process development and a forward-looking governance.

Business capabilities are the sum of all processes and assets (systems and data) within the company, and comprise the entire business organisation, including any supporting functions within the organisation.

Business capabilities are the key for developing the business and to utilising technology in the best possible way. Transformation comprises of the parts and processes of an organisation that are engaged in improving business capabilities.

Digital Frontline

Digitalization provides new business opportunities and requires consistent design thinking on how to face customers, partners, and employees in a networked multi-channel world. The digital frontline can be defined as any digital means that connects the company to the user and is visible to the user, whether the user is a customer or a partner, or whether the customer is internal or external.

Customer experience is at the heart of all digital frontline activities. Digital frontline is a crucial area as it is the very area where the emerging business focus and growth possibilities reside and where digital transformation happens through speed and agility.

Digital apps and web, as well as digital enterprises, enable the creation of new business possibilities around customer experience, digital business, and internet of things (IoT) services.

Technology Backbone

Traditional information technology management function (or IT) should be the technology backbone that is responsible for development, and management of digital and administrative solutions in a professional way.

The technology backbone consists of all information technology systems and processes that support the running of the businesses operations, through the management of end-user services, plus enterprise and business applications.

It is where the essential business asset of a company resides, and the purpose is to provide operational efficiency to the company through reliability, security and scalability.

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Coach & Facilitator

ELENA VAN LEEMPUT

I like my work best when I can motivate and help other people. I constantly strive for excellence in everything I do and I’m open to different ideas that challenge my views. I believe in constant change which drives my innovative mindset. My background is both in technology and business with more than 15 years’ experience ranging from demand, development to service management. I enjoy taking initiative and carry out new ventures.

I try to keep things simple and bring my skills when I coach and facilitate to inspire people and help them innovate. I’m passionate about all forms of facilitation and coaching be it face-to-face or virtual facilitation. I also enjoy creating different e-learning training, holding innovation workshops and design thinking hackathons.

I also find it very important to nurture my creative side along the way (visual arts: photography, sketching, videography and all areas of design) through both my work and hobbies – which I’m happy to say I get to do often enough.

elena.van.leemput@sofigate.com

Coach & Facilitator

THOMAS HUGHES

I work as coach and facilitator in the Business Technology Academy. My focus is business simulation games such as the DevOps simulation. I consider myself a full-stack Business Technology professional of sorts. During the past 20+ years, I’ve worked in wide range of various IT and business management roles in and with organizations ranging from global enterprises to startups in a variety of industries.

I enjoy looking for new perspectives to phenomena and challenging myself and others to continuously develop ourselves and to expand our thinking. Being in the discomfort zone is the way to grow. As a coach I like to cross breed theoretical frameworks, practical examples, illuminating stories and humour. I see simulation games as a perfect way to combine these into an engaging and fun day.    

I enjoy exploring life through various projects and experiments. Some of these involve focused self-development both physically and mentally, while others focus more on creative aspirations related to areas like photography, writing and digital media.