Global Specialty Insurer – IT Cost Management & Business Alignment
Context & Challenge
A global specialty insurer needed a fair and transparent model to recharge IT costs across five business units. The existing process was opaque, led to disputes, and was bogged down by over-engineered administration, all with a hard deadline for the new financial year.
Our Role & Approach
In a focused four-week engagement, we worked side-by-side with Group IT and Finance to analyse, design, and co-create a new cost and recharge model. We simplified allocation rules, removed low-value admin, and built a pragmatic Excel-based model for rapid adoption.
Key Outcomes Enabled
Transparency & Fairness: Clear, undisputed attribution of IT costs across all five business units.
Reduced Overhead: Eliminated timesheet-driven admin, freeing resources from a "cottage industry" of low-value work.
On-Time Delivery: Designed, tested, and embedded the new model within four weeks, ready for the new financial year.
Future-Ready Foundation: Established a scalable model for future IT financial management maturity.
