Contradicting forces are driving the need to increase digital momentum
Today’s banking market, across large retail corporates to the small / medium-sized enterprise (SMEs) challengers, is being reshaped by contradictory forces.
Together these forces are challenging traditional business models to serve personal and commercial/ business customers with greater digital enablement – the “new norm” post Covid-19.
Banks need to establish new/enhanced ways to build, innovate and deliver their services and products digitally. Those that do not will be less relevant and risk losing out in this vital marketplace.
This challenge in creating digital momentum or energy, be that of modernisation or overall strategic transformation for some organisation, is that this is set against a backdrop of economic uncertainty.